FAQs

1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the destination.

We accept all major credit card cards including American Express, Visa, MasterCard and PayPal.

One of the best things about buying through Metavaya is that we do not have to charge sales tax. Metavaya is not responsible for individual country sales tax reporting laws pertaining to online purchases, so we encourage you to check your country´s regulations before you shop.

We will attempt to accommodate your cancellation request. Go to the correspondent field to see our full cancellation policy.

We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to get a custom-made fixed price and to join our Members’ benefits.

For assistance, please contact customer service at support@metavaya.com.

Please contact our customer service staff at support@metavaya.com

We offer free shipping on all orders. Select product exclusions may apply and could incur additional shipping or handling charges. In such cases, the applicable fees will be clearly displayed on the product page or at checkout. For certain items, upgraded delivery options may also be available for purchase during checkout. For more details, please refer to our Shipping Policy

Yes, we are a global Company and can get our products to almost every corner of the globe.

We accept returns on most items within 30 days of delivery, provided they are in new, unused condition and in their original, undamaged packaging.
Returns are only accepted for quality defects or significant misrepresentation of the product (not for buyer’s remorse, incorrect size/order, or changed mind).
All returns require prior approval from our customer service team. Please contact us first to request a return authorization before sending back any items. For full details, please refer to our official Refund Policy page.

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact us immediately or within the next 7 days upon arrival.

We provide full shipping protection. If your light fixture is damaged during transit, please contact us with photos within 48 hours of receiving your order. We will send replacement parts or a brand-new product free of charge.