FAQs

1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the destination.

We accept all major credit card cards including American Express, Visa, MasterCard and PayPal.

One of the best things about buying through Metavaya is that we do not have to charge sales tax. Metavaya is not responsible for individual country sales tax reporting laws pertaining to online purchases, so we encourage you to check your country´s regulations before you shop.

We will attempt to accommodate your cancellation request. Go to the correspondent field to see our full cancellation policy.

We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us to get a costume made fix price and to join our Members Regards benefits at customer service support@metavaya.com

Please contact our customer service staff at support@metavaya.com

We offer free shipping on most orders over $100. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.

Yes, we are a global Company and can get our products to almost every corner of the globe.

We accept returns on a vast majority of our products (in new condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Please review our full Refund Policy for further details.

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact us immediately or within the next 10 days upon arrival.

If by some chance, your item was damaged during transit, please contact our Customer Service team at support@metavaya.com within the next 10 days upon arrival to be able to solve the matter.