Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], or [an exchange]. Please see below for more information on our return policy. Please see below for more information on our return policy.

RETURNS

All returns must be made within [30] days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@metavaya.com to obtain a Return Merchandise Authorization. place the item securely in its original packaging, and mail your return to our warehouse.
Please note, you will be responsible for all return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [7] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

• The lamps have been installed and used or the installation is damaged
• Fragile products damaged in transit (glass, wood, paper)，can be resent for free
• Customized product

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note：Sale items are FINAL SALE and cannot be returned.

If you have any questions concerning our return policy, please contact us at: support@metavaya.com

Customization

Customize Your Lighting Solution | Metavaya Tailored Services

Craft Your Unique Lighting

At Metavaya, we provide comprehensive customization services to ensure your lighting perfectly fits your space and style. Whether you prefer modern minimalism, industrial chic, or timeless elegance, we are here to craft unique lighting fixtures that bring out the best in your space.

1. Customization Process

1.1 Understand Your Needs

Start by connecting with our experts via live chat or email and share the following details:

• Design Style: Choose from a variety of styles, including modern, vintage, and minimalist.
• Material and Color: Select materials like metal or glass and pick a finish that complements your space.
• Size and Shape: Customize the dimensions and shape to fit your room perfectly.
• Functional Features: Add dimming capabilities, customize lighting color, and more.

1.2 Confirm Your Design

• CAD Design Drawings: Receive professional design drawings to visualize your fixture with precision.
• 3D Rendering: Preview the fixture in your space with detailed 3D renderings, allowing for adjustments until it’s perfect.

1.3 Production and Delivery

• Skilled Craftsmanship: Once the design is finalized, our artisans carefully craft the lighting fixture with meticulous attention to detail.
• On-Time Delivery: We deliver the finished product as promised, along with clear installation guidance to make the process seamless.

2. Contact Us

We’re here to help you every step of the way!

• Live Chat: Workday 8:00 AM - 10:00 PM, Weekend 8:00 AM - 6:00 PM. Speak with our experts directly for personalized advice.
• Email: Reach us at support@metavaya.com, and we’ll respond within 24 hours.
• Phone Consultation: Call us at +86 181 9024 2203 to discuss your requirements with our design team.

3. Frequently Asked Questions

• Q: How much does custom lighting cost?
  A: Pricing depends on the complexity of the design, materials, and dimensions. Contact us for a personalized quote.

• Q: What is the production and delivery time?
  A: It typically takes 4 to 7 weeks, depending on the order's complexity.

• Q: Do you offer global shipping?
  A: Yes, we provide worldwide shipping, with fees calculated based on destination and order size.

Start Your Custom Lighting Journey

Contact us today to begin creating your bespoke lighting fixture, and let Metavaya illuminate your space with brilliance and style!

How to Choose the Perfect Light Fixture Size for Any Room

Customs, Duties, and Taxes

Please be aware that all prices shown on our website do not include duties, local taxes, or any other import charges. In most cases, our parcels pass through customs without VAT being charged. However, for larger orders or certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to supply the required paperwork.

Each destination country has its own import tax threshold, which determines the value of goods that can be imported before import duties are charged. Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility, and we are not liable for any delays caused by customs authorities in your country.

For more details regarding applicable fees, we recommend contacting your local customs office.