- Standard shipping : 20 –30 business days
Fast shipping : 10 – 20 business days
Delivery
Our warehouse is located in Zhongshan, Guangdong, China. Usually, all packages are sent to all parts of the world by rail or sea through our logistics service provider company.
Standard Shipping
We provide free standard shipping.
Most orders will be shipped by EMS, and most countries will be delivered within 20-30 business days.
For orders that exceed the EMS shipping limit. We will use sea or rail transportation.
North America is transported by sea to Canada for customs clearance and then transferred to UPS for delivery. The transportation time is about 30 days.
The European area is transported to Hungary by the China-Europe railway for customs clearance and then transferred to the German UPS to complete the delivery. The transportation time is about 45 days.
Australia and New Zealand are shipped by sea, and the transit time is approximately 45 days. In other regions, we will choose the appropriate shipping method according to the customer’s country and the size of the package. For specific shipping time, please contact us: support@metavaya.com.
The above transportation is completely free, and the transportation time will fluctuate due to many reasons. The accurate transportation time is based on the final receipt of the package.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended， UPS will leave a card for pick up at your nearest UPS warehouse. After the first delivery fails, UPS will try to resend it on the next delivery date. If there is still no one to sign for it, the package will be returned to the shipping warehouse of the forwarding company. If you did not receive the package because no one signed for it, we will deduct part of the shipping cost when refunding the return due to this reason. If you need to re-deliver, you may have to pay extra for the re-delivery fee. For details, please visit the return and refund page.
The delivery times provided by Metavaya are estimates only. Metavaya will not be held accountable for late deliveries or loss or damage relating to deliveries.
Our products are usually too large to be delivered to post office boxes. Please provide a street address.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide.
Please ensure you enter the correct delivery address. Metavaya cannot be held responsible for incorrectly entered delivery addresses.
Express Delivery
We provide paid expedited transportation. We will use DHL, UPS to ship most orders, and most countries will be delivered within 10 -20 business days. It may take longer in remote areas. For any questions on delivery times, please contact us.
You can calculate a delivery cost estimate in your shopping cart. Your delivery total will be displayed at checkout, before you complete your order, and is charged upon submitting your order.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.
The delivery times provided by Metavaya are estimates only. Metavaya will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provide.
Please ensure you enter the correct delivery address. Metavaya can not be held responsible for incorrectly entered delivery addresses.
Lead Times
If in stock, your order will usually dispatch within 5-10 business days from date of payment.
Where items are not in stock, or need to be imported there will be a lead time for your order. Please check the product description for estimated lead times. We will contact you with an estimated ETA when the order is received or you can get in touch prior to double check.
We aim to please! If your question has not yet been answered here please don’t hesitate to contact one of our friendly team!
Taxes and Duties
Import taxes, duties and related customs fees may apply once the package arrives in the destination country/region. These fees are determined by the customs office of the particular destination.
Payment of these fees and taxes is the responsibility of the recipient and we at Metavaya are not responsible for them. For more detailed information about fees and charges, please contact your local customs office.
It is your responsibility to check your local postal regulations for restricted items, as we are not responsible for any items that are not allowed into a specific country/region.
Contact us
Hours: Monday to Saturday, 9 am to 9 pm
Email: support@metavaya.com
International Shipping (Canada, United Kingdom, Australia & United Arab Emirates)
We ship internationally to Canada, the United Kingdom, Australia and the United Arab Emirates, with the same shipping options as U.S. orders (free standard shipping on all orders; expedited options calculated at checkout).
Import duties & taxes: International orders may be subject to import duties, GST/VAT or customs processing fees levied by the destination country. These charges are set by local customs authorities and are the responsibility of the recipient.
Shipping Protection (Optional)
At checkout, you can add optional Shipping Protection to your order via the toggle in your shopping cart. It covers loss, damage, and theft in transit.
Cost: 5% of your order value for orders under $1,000 USD, and 8% for orders of $1,000 USD or more, rounded up to the nearest coverage tier. The exact amount is always displayed in your cart before you pay. The protection fee itself is not subject to promotional discounts.
How to claim (protected orders): Email support@metavaya.com with your order number (please attach photos for damage claims). We will resolve it immediately with your choice of a free replacement or a full refund of the affected items — no carrier investigation required. Please report damage within 30 days of delivery. For lost or stolen packages, contact us as soon as tracking shows no delivery, no movement for 15 days, or the package is marked delivered but was not received.
Orders without protection remain covered by our standard Refund Policy (including transport damage and undelivered orders); resolution follows the standard process, which may require a carrier investigation and additional time.
Fee refunds: The protection fee is fully refunded if you cancel your order before it ships. Once your order has shipped, the fee is non-refundable. You can remove Shipping Protection in your cart at any time before checkout.
