metavaya payment provider is Stripe Payment Co., Ltd. and Paypal Payment Co., Ltd.
Stripe is an Irish-American financial services and software as a service (SaaS) company dual-headquartered in San Francisco, United States and Dublin, Ireland.The company primarily offers payment processing software and application programming interfaces (APIs) for e-commerce websites and mobile applications.
When you successfully pay for an item in our store, we will not receive your payment immediately. The money will be on your credit card collection platform. The money will be there until you receive the goods.
Here we take paypal as the column,
PayPal buyer protection
When you make a purchase from a seller that accepts PayPal, you may be eligible for a refund under the PayPal Buyer Protection Program. If applicable, through the PayPal Buyer Protection Program, you will be able to receive full compensation including the purchase amount and the original shipping fee (if any). PayPal will determine whether your compensation application meets the conditions of the Buyer Protection Program. PayPal’s original ruling is the final ruling, but if you now have new or persuasive information that we did not have when we made the original ruling, or if you think the ruling process was wrong, you can appeal to PayPal about the ruling.
Important note: In the process of resolving the compensation application, you may need to return the item to the seller or another party designated by PayPal. The PayPal Buyer Protection Program cannot compensate for possible return shipping costs.
The PayPal Buyer Protection Program may apply to the following specific transaction issues:
You have not received the item from the seller (referred to as "item not received" compensation application), or
The item you received is not what you ordered (referred to as "significantly different from the description" compensation application).
If you believe that the transaction made through your PayPal account is not authorized by you, this type of compensation application is different from the buyer protection plan.
So we have no direct relationship with your funds, all funds are guaranteed by third-party platforms, so there is no insecurity,
If you have any questions, you can contact us by email, we believe that communication can solve any problems (firstname.lastname@example.org)