Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], or [an exchange]. Please see below for more information on our return policy. Please see below for more information on our return policy.

RETURNS

All returns must be made within [30] days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@metavaya.com to obtain a Return Merchandise Authorization. place the item securely in its original packaging, and mail your return to our warehouse.
Please note, you will be responsible for all return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [7] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

• The lamps have been installed and used or the installation is damaged
• Fragile products damaged in transit (glass, wood, paper)，can be resent for free
• Customized product

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note：Sale items are FINAL SALE and cannot be returned.

If you have any questions concerning our return policy, please contact us at: support@metavaya.com

Customization

Customize Your Lighting Solution | Metavaya Tailored Services

Craft Your Unique Lighting

At Metavaya, we provide comprehensive customization services to ensure your lighting perfectly fits your space and style. Whether you prefer modern minimalism, industrial chic, or timeless elegance, we are here to craft unique lighting fixtures that bring out the best in your space.

Customization Process

1. Understand Your Needs

Start by connecting with our experts via live chat or email and share the following details:

• Design Style: Choose from a variety of styles, including modern, vintage, and minimalist.
• Material and Color: Select materials like metal or glass and pick a finish that complements your space.
• Size and Shape: Customize the dimensions and shape to fit your room perfectly.
• Functional Features: Add dimming capabilities, customize lighting color, and more.

2. Confirm Your Design

• CAD Design Drawings: Receive professional design drawings to visualize your fixture with precision.
• 3D Rendering: Preview the fixture in your space with detailed 3D renderings, allowing for adjustments until it’s perfect.

3. Production and Delivery

• Skilled Craftsmanship: Once the design is finalized, our artisans carefully craft the lighting fixture with meticulous attention to detail.
• On-Time Delivery: We deliver the finished product as promised, along with clear installation guidance to make the process seamless.

Contact Us

We’re here to help you every step of the way!

• Live Chat: Workday 8:00 AM - 10:00 PM, Weekend 8:00 AM - 6:00 PM. Speak with our experts directly for personalized advice.
• Email: Reach us at support@metavaya.com, and we’ll respond within 24 hours.
• Phone Consultation: Call us at +86 181 9024 2203 to discuss your requirements with our design team.

Frequently Asked Questions

• Q: How much does custom lighting cost?
  A: Pricing depends on the complexity of the design, materials, and dimensions. Contact us for a personalized quote.

• Q: What is the production and delivery time?
  A: It typically takes 4 to 7 weeks, depending on the order's complexity.

• Q: Do you offer global shipping?
  A: Yes, we provide worldwide shipping, with fees calculated based on destination and order size.

Start Your Custom Lighting Journey

Contact us today to begin creating your bespoke lighting fixture, and let Metavaya illuminate your space with brilliance and style!

How to Choose the Perfect Light Fixture Size for Any Room

General Product Features for Lighting Fixtures

Important Note: The features described below apply generally to our lighting fixtures. They do not guarantee that the specific product you are viewing includes these features. Please refer to the Description section of the product page to verify its functionalities.

1. Dimmable Version:

   • Equipped with a remote control, allowing you to adjust both brightness and color temperature.
   • Not compatible with wall-mounted dimmer switches.

2. Three-Color Switch-Controlled Version:

   • Operates using your existing wall switch, enabling selection among three preset color temperatures.
   • Does not have a memory function; upon turning off and on again, the light resets to its default setting.
   • Cannot be set to maintain a single light source permanently.

Understanding Color Temperature (Measured in Kelvin)

Color temperature defines the visual tone of light, influencing the ambiance and functionality of your space. Here's a guide to help you choose:

• Warm White (2700-3300K):
  Provides a soft, inviting glow, ideal for creating cozy and relaxing atmospheres in living rooms, bedrooms, and dining areas.

• Neutral Light (3300-5300K):
  Offers bright, balanced illumination similar to natural daylight. Perfect for kitchens, bathrooms, offices, and retail spaces where clarity and focus are key.

• Cool White (5300-6500K):
  Produces a crisp, energizing light, enhancing focus and productivity. Best suited for task-oriented spaces such as workshops, garages, and display areas.

Tip: Select the color temperature based on the activities and mood you want to establish in your space to ensure both functional and aesthetic harmony.

Installing ChandelierTips: A Complete Guide by Metavaya

Chandeliers are a timeless addition to any home, offering both style and function. Whether installed above a kitchen island, a dining table, or in a hallway, Chandelier can transform your space. At Metavaya, we want you to feel confident throughout the installation process. Follow our step-by-step guide, and you’ll soon enjoy a beautifully illuminated room!

Step 1: Preparation
Before starting, ensure you have all the tools and follow safety protocols.

Tools You’ll Need:
Ladder, pliers, wire strippers, screwdrivers, power drill(optional), a drill bit(optional)

Safety First:
Turn Off Power: Shut off power at the breaker panel for the room you’re working in.
Test for Power: Use a voltage tester on the wires or fixture to confirm no current is flowing.
Remove the Old Fixture: Carefully unscrew and disconnect the existing light. Retain screws or mounting hardware, as they may be helpful for the new fixture.

Step 2: Assemble the Chandelier
Lay out all parts and assemble your fixture according to the manufacturer’s instructions.

Organize Components: Spread all parts on a flat surface for easy access.
Pre-Assemble Parts: Attach rods, chains, or decorative elements, and set the hanging height to your preference.
Secure Decorations: Attach shades, crystals, or other decorative elements while on the ground to simplify installation.

Step 3: Install the Mounting Bracket
The mounting bracket is vital for a stable and secure fixture.

Attach the Bracket: Secure it to the ceiling junction box using screws provided.
Check Stability: Gently pull on the bracket to ensure it’s firmly in place. For heavier fixtures, use a fan brace or additional support.

Step 4: Connect the Wiring
Wiring is a crucial step—take care to follow these guidelines:

Identify Wires:

Black: Live/hot wire
White: Neutral wire
Green/Bare Copper: Ground wire
Wiring Instructions:

Ground Wire: Connect the pendant’s ground wire to the junction box’s ground wire and secure with a connector.
Neutral Wires: Twist the white wires together and secure with a wire connector.
Live Wires: Connect the black wires and secure them.
Double-Check Connections: Tug each connection gently to ensure they are secure and no bare wires are exposed.

Tip: If you’re unsure about wiring, consult a licensed electrician.

Step 5: Attach the Chandelier
Mount your fixture onto the bracket.

Secure the Fixture: Align the pendant with the mounting bracket and use screws or nuts to fasten it.
Adjust Alignment: Check that the pendant hangs level and at the correct height before tightening fully.

Step 6: Finalize Setup
Add the finishing touches to your fixture.

Insert Bulbs: Use the recommended wattage and type for your Chandelier.
Attach Shades or Covers: Secure any shades or covers not attached earlier.
Stability Check: Ensure all components are secure and the fixture hangs level.

Step 7: Test Your Light
Restore power and enjoy your new lighting!

Restore Power: Switch the breaker back on.
Flip the Switch: Turn on the Chandelier to check functionality.
Make Final Adjustments: Step back to assess height and alignment, and make any necessary tweaks.

Additional Tips for Chandelier Installation
Optimal Heights:

• Kitchen Island/Countertop: 30–36 inches above the surface.

• Dining Table: 30–34 inches from the table to the fixture bottom.

• Hallways/Open Spaces: Maintain at least 7.5 feet of clearance from the floor.

Support for Heavy Fixtures:
Ensure your ceiling junction box and bracket can support the pendant’s weight. For heavy fixtures, use additional reinforcement like a fan brace.

Professional Assistance:
If you’re unsure about wiring or want to ensure compliance with building codes, hire a licensed electrician for peace of mind.

Step 8: Check

Congratulation, you have completed the installation for your chandelier! One last thing to do is to check it from a distant just to make sure that the chandelier is leveled and at proper height. Make additional small adjustment as needed. After ensuring safety, you can turn on your house’s power switch and the light switch for the chandelier. Now you can enjoy the beautiful chandelier that you just installed for your home. 

We hope this blog will be able to provide you an overall view about the chandelier’s installation process as well as step by step guidance when you are doing the installation. If you have any questions, feel free to contact us and we are always here to help! 

Customs, Duties, and Taxes

Please be aware that all prices shown on our website do not include duties, local taxes, or any other import charges. In most cases, our parcels pass through customs without VAT being charged. However, for larger orders or certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to supply the required paperwork.

Each destination country has its own import tax threshold, which determines the value of goods that can be imported before import duties are charged. Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility, and we are not liable for any delays caused by customs authorities in your country.

For more details regarding applicable fees, we recommend contacting your local customs office.